Orders cancellations are unfortunately not allowed. To make sure you receive your items ASAP, we will start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
Depending on the season, DHL delivery could be delayed because of large amount of shipments. After contacting the post office service (DHL), you still need assistance regarding locating your order, feel free to contact us at firstname.lastname@example.org and one of our representatives will be happy to assist you.